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Questions about a watch, an order or delivery? Read about VALUSIS, contact the team, or review our store policies.

01

About VALUSIS

VALUSIS presents modern watches with expressive dials, mechanical detail and a clean, architectural point of view. The store is operated by Mangshi Renxuan Department Store.

Our team can help with product questions, order updates and after-sales support. We aim to give clear answers before and after you buy.

02

Contact us

Send us a message with your order number or the product you are considering. We reply during support hours.

Phone: +852 54298061

Email: JuliettaOlano@gmail.com

Monday–Sunday, 9:30 AM–12:30 PM & 2:00 PM–6:00 PM HKT.

Business: Mangshi Renxuan Department Store (individual business, China)

Registered correspondence address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).

This address is for written correspondence. It is not a walk-in store or an automatic returns address; please contact us for return instructions first.

03

Refund policy

Eligible unworn watches may be returned within 14 days of delivery with prior authorisation. Damaged, incorrect or faulty items should be reported promptly with your order number and clear photographs or video.

Please read the full Refund Policy before ordering.

Read the full refund policy

04

Shipping policy

Dispatch and delivery estimates are shown at checkout or confirmed by our team. Tracking details are sent after dispatch.

Shipping charges and destination taxes, where applicable, are shown separately at checkout.

Read the full shipping policy

05

Privacy policy

VALUSIS is operated by Mangshi Renxuan Department Store. We collect the contact, delivery and order information needed to process your purchase, arrange delivery and provide support. We do not sell personal information.

Questions or requests can be sent to JuliettaOlano@gmail.com.

Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).

Read the full privacy policy

06

Terms of service

By placing an order you confirm that the contact, delivery and order details you provide are accurate. Prices, payment methods and delivery options are shown on the website and at checkout.

These Terms are governed by the laws of the People's Republic of China, subject to mandatory consumer rights.

Read the full terms of service