Refund Policy

Last updated: 5 November 2026

VALUSIS is operated by Mangshi Renxuan Department Store and sells watches and watch accessories through https://valusis.ltd. This policy explains what to do if something is wrong with your order.

1. Returns and eligibility

Eligible unworn watches and accessories may be returned within 14 days of delivery for a refund, provided they are in their original condition, with all supplied packaging, tags, tools and documentation. Contact us for authorisation before returning an item. Items returned without authorisation may be refused or incur additional handling costs.

We cannot normally accept a return for a change of mind where an item has been worn, altered, damaged after delivery, engraved or otherwise personalised, or where the condition or packaging is not suitable for resale. This restriction does not affect rights relating to damaged, defective, incorrect or materially misdescribed products.

2. Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at JuliettaOlano@gmail.com. We can only accommodate a request if the order has not been dispatched and the change is operationally possible. A request does not confirm cancellation until our team replies.

3. Damaged, incorrect or defective items

Please contact us promptly after delivery if a product arrives damaged, the wrong item was supplied, the quantity is incorrect or the product has a manufacturing defect. Include your order number, a description of the issue and clear photographs or video of the packaging, label and product. We may ask for additional information to assess the claim.

Keep the packaging and affected product until the claim is resolved. Do not return an item without first receiving return instructions from our team.

4. Situations normally not eligible

We do not normally accept returns or replacements for normal wear and tear, accidental damage, water damage where the product has been used outside its stated water-resistance limits, unauthorised repair or modification, or failure to follow the care guidance supplied with the product.

5. Assessment and resolution

Where a claim is accepted, we will explain whether repair, replacement, refund or another appropriate remedy is available. We may arrange collection or provide return instructions. Please do not send a product to the registered correspondence address without authorisation.

6. Refunds

Approved refunds are issued to the original payment method wherever possible. We aim to initiate an approved refund within ten business days after approval, but your bank or payment provider may need additional time to credit the amount. Shipping charges, duties and taxes are treated in accordance with the applicable circumstances and mandatory law.

7. Delayed, lost or undelivered orders

If tracking has not updated, a parcel is delayed or a parcel is marked delivered but has not been received, contact us with your order number. We will investigate with the delivery partner and explain the available options. Where a parcel is confirmed lost and cannot be delivered, we will arrange an agreed replacement or refund where appropriate.

8. Your consumer rights

Nothing in this policy excludes, restricts or overrides rights or remedies available under applicable consumer protection law. Where this policy conflicts with a mandatory legal requirement, that requirement applies.

9. Contact

Email: JuliettaOlano@gmail.com
Phone: +852 54298061
Support hours: Monday–Sunday, 9:30 AM–12:30 PM & 2:00 PM–6:00 PM HKT.

Business details: Mangshi Renxuan Department Store, trading as VALUSIS. Operator / authorised representative: Wang Qihang. Unified Social Credit Code: 92533103MAKFJ7FX54.

Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).