Shipping Policy

Last updated: 5 November 2026

VALUSIS supplies watches and watch accessories through https://valusis.ltd. This policy explains order preparation, dispatch, delivery and support.

1. Order preparation and dispatch

Orders are prepared after payment and order details are confirmed. Preparation and delivery estimates vary by destination, order volume and operational conditions. The current estimate is shown at checkout or confirmed by our team before dispatch.

“Dispatch” means the parcel has been handed to the delivery partner. A tracking number is usually sent after dispatch, and tracking updates may take time to appear.

2. Shipping charges

Shipping options and charges are shown at checkout and are confirmed before you place your order. Any applicable import duties, taxes or destination charges are separate from the product and shipping prices unless expressly stated otherwise.

3. Delivery coverage

We ship to destinations supported by our delivery partners and accepted at checkout. A correctly formatted postal code does not by itself confirm that an address is serviceable. Availability depends on the complete address and courier coverage.

If we cannot serve an address after an order is placed, we will contact you to discuss an alternative or an appropriate refund where fulfilment is not possible.

4. Address accuracy

Please provide a complete and accurate delivery address, recipient name, postal code and working contact number. Contact us immediately if you need to correct an address. We can only confirm a change after checking the order and courier status, and changes may not be possible after dispatch.

5. Delivery estimates and delays

Delivery dates are estimates unless we expressly provide a guaranteed commitment for a particular order. Courier disruptions, severe weather, customs clearance and exceptional events may affect delivery. If we become aware of a material delay, we will communicate the available information and next steps.

6. Lost or incorrect delivery status

If tracking shows “delivered” but you have not received the parcel, check with other household members, reception or building security, then contact us promptly with your order number and tracking details. If a parcel is confirmed lost and cannot be delivered, we will arrange an agreed replacement or refund where appropriate.

7. Damaged or tampered parcels

If a parcel appears visibly damaged or tampered with, where practical report it to the delivery partner and photograph the packaging. Then contact us promptly with your order number and clear photographs of the parcel, label and contents. Keep the packaging until the matter is resolved.

8. Returns and replacements

For an approved claim involving our error, a manufacturing defect or damage on arrival, we will explain the available return, replacement or refund process. Please obtain instructions before sending a product back or paying for a return courier. See our Refund Policy for further details.

9. Contact

Email: JuliettaOlano@gmail.com
Phone: +852 54298061
Support hours: Monday–Sunday, 9:30 AM–12:30 PM & 2:00 PM–6:00 PM HKT.

Business details: Mangshi Renxuan Department Store, trading as VALUSIS. Operator / authorised representative: Wang Qihang. Unified Social Credit Code: 92533103MAKFJ7FX54.

Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).